By Stray Jewellery
UK Delivery Over £15 is FREE!
Postage under £15 will cost £2.49
Your treasures will be brought to you by Royal Mail. If you want to upgrade your post for example to Recorded Delivery then please get in touch and we will do our best to help.
We are a teeny company but aim to dispatch all our orders within 2 working days and your order should reach you within 4 working days depending on how efficient your local Post Office is!
We are happy to send our sparkles overseas!
Standard International Delivery is £4.00
We do our very best to dispatch all our orders within 2 working days. Please bear in mind that delivery times will vary from country to country and orders can take between 5 -15 days to arrive depending on where you are in the big wide world!
International orders may need to be signed for so we recommend you send it to an address where someone is able to sign for the parcel for example your work address!
Stray Jewellery Refund Policy
Yes we accept refunds and exchanges.
Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging if applicable.
To complete your return, please enclose your order print out.
Once your return is received and inspected, we will send you an email to let you know we have received your returned item. If we are happy the gods are in their original condition your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at firstname.lastname@example.org and we will get back to you!
To return your product, please mail your product to: Stray Jewellery,
19 Mount Michael Park, Belfast, BT8 6JX.
You will be responsible for paying for your own shipping costs for returning your item unless your item was defective. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £25, you should consider using a trackable shipping service or purchasing shipping insurance as we can’t guarantee that we will receive your returned item!
We always aim to wrap your goodies up nicely & unless stated otherwise your jewellery will arrive on/in a cute presentation card or gift pouch. If your purchase is for special present why not use our Gift Wrap service!
Everything will arrive in a smart gift wrapped box wrapped topped off with a bow. We can also pop in a printed personal message just email us the info at time of purchase.